Shipping policy
Shipping Policy
Last updated: Aug 5, 2026
Everything on this page is written to set an honest expectation before you order. Please read the delivery timeframes carefully — we ship from an overseas fulfilment partner, and that means your order takes longer to arrive than it would from a domestic warehouse.
Where your order ships from
Triode Audio products are fulfilled directly by our overseas manufacturing partner. We do not hold stock in a domestic warehouse. This keeps our pricing where it is — it also means delivery takes longer than a same-country retailer.
If you need a product in hand within a few days, Triode is not the right purchase for you, and we would rather tell you that here than have you find out after checkout.
Processing time
Orders are processed within [1–3] business days of being placed.
Processing means order verification, quality check, and packing. Orders placed on weekends or public holidays begin processing on the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking once the order ships.
Delivery timeframes
| Destination | Estimated transit | Estimated total delivery |
|---|---|---|
| United States | [10–20] business days | [11–23] business days |
| Canada | [12–25] business days | [13–28] business days |
| United Kingdom / EU | [12–25] business days | [13–28] business days |
| Australia / New Zealand | [12–25] business days | [13–28] business days |
| Rest of world | [15–30] business days | [16–33] business days |
Total delivery time = processing time + transit time. Business days are Monday to Friday and exclude public holidays.
These are estimates, not guarantees. Transit times depend on customs clearance, carrier capacity, and local postal handling once the parcel reaches your country — none of which are within our control.
Shipping cost
Shipping is free on all orders. There are no shipping charges added at checkout, and no minimum order value required to qualify.
Tracking your order
A tracking number is emailed to you once your order ships. Please allow [3–5] business days after receiving it for tracking information to begin updating — international tracking often shows no movement for the first several days while the parcel is in transit to the destination country.
If your tracking has not updated in 10 business days, contact us at [triodeaudoeinfo@gmail.com] and we will investigate with the carrier.
Customs, duties, and import taxes
For international orders, your parcel may be subject to import duties, taxes, or customs fees charged by your country's authorities.
These charges are not included in your order total and are your responsibility as the recipient. We have no ability to calculate, control, or refund them. Customs policies vary significantly by country — if you are unsure, please check with your local customs office before ordering.
If a parcel is refused at customs or returned to sender because import charges were not paid, we are not able to offer a refund for that order.
Delays
Delivery estimates may be exceeded during peak periods, and by events outside our control including customs inspections, carrier backlogs, severe weather, and postal service disruption.
A delayed order is not a lost order. We ask that you allow the full estimated delivery window plus 5 business days before contacting us about a late parcel, unless tracking shows a clear problem.
Incorrect addresses
Please check your shipping address carefully at checkout. We can only amend an address if the order has not yet been processed — contact us immediately at [triodeaudoeinfo@gmail.com] if you need to correct one.
Orders shipped to an address entered incorrectly by the customer, and subsequently lost or returned, are not eligible for a free replacement. We can re-ship the order once it is returned to our partner, at your cost.
Lost, stolen, or damaged parcels
Lost in transit — if tracking shows no delivery and no movement for 20 business days, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will replace it at no cost to you.
Marked delivered but not received — please check with neighbours and your local postal service first, as parcels are occasionally scanned early or left in a safe place. If it does not appear within 3 business days of the delivery scan, contact us and we will help you file a claim with the carrier. We are not able to guarantee a replacement for parcels confirmed as delivered by the carrier.
Arrived damaged — contact us within 48 hours of delivery with photographs of the product and the packaging. We will replace a product damaged in transit at no cost to you.
Return shipping
Our full returns terms are set out in our refund policy. In summary, as it relates to shipping:
- Change of mind — return shipping is paid by you. We do not provide prepaid return labels for change-of-mind returns, and original shipping costs are not refundable.
- Faulty or defective product — return shipping is paid by us. Contact us first and we will arrange it.
- Wrong item sent — return shipping is paid by us.
Hygiene notice: in-ear monitors sit inside the ear canal. For health and hygiene reasons, we can only accept change-of-mind returns where the product is in its original condition with the sealed ear tips unused. Products returned with used ear tips cannot be accepted. This does not affect your rights in relation to a faulty product.
Do not send a return without contacting us first — returns received without a prior authorisation cannot be processed.
Order changes and cancellations
Orders can be cancelled or amended within [12] hours of purchase, provided the order has not entered processing. After that point the order is with our fulfilment partner and cannot be recalled.
To request a cancellation, email [triodeaudoeinfo@gmail.com] with your order number as soon as possible.
Contact
Questions about a delivery, a tracking number, or this policy:
Email: [triodeaudoeinfo@gmail.com] Response time: within [1–2] business days
This policy applies to orders placed at [triodeaudio.com]. We may update it from time to time; the version in force is the one published on this page at the time your order is placed.